Shipping policy

SHIPPING POLICY


Order Processing

  • All orders placed through Fit Haven Place are processed and released for shipping within 3 working days (Monday–Friday, excluding UK public holidays).
  • As a dropshipping store, we do not hold stock at our physical location. All items are dispatched directly by our trusted dropshipping partners.

Shipping Costs

  • Shipping costs are calculated at checkout based on the standard carrier rates, which take into account the weight, size, and destination of your order.
  • Customers will see the applicable shipping charges before completing their purchase.

Shipping Times

  • Delivery times vary depending on the product, supplier, and shipping destination.
  • Standard estimated delivery:
    • UK Orders: 5–15 working days
    • International Orders: 10–25 working days
  • Please note: These are estimated timeframes, and actual delivery may vary due to supplier processing, customs clearance, or courier delays.

Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
  • Tracking availability depends on the shipping method and supplier.

Delays & Responsibility

  • While we work with reliable dropshipping partners, unforeseen delays (e.g., customs inspections, courier issues, or global shipping disruptions) may occur.
  • Fit Haven Place is not responsible for delays outside our control but will assist in resolving issues with our suppliers wherever possible.

Customs, Duties & Taxes

  • International customers are responsible for any customs fees, import duties, or local taxes imposed by their country.
  • Fit Haven Place is not liable for these additional charges.

Incorrect Addresses & Failed Deliveries

  • Please ensure your shipping details are accurate at checkout.
  • Orders returned due to incorrect or incomplete addresses may incur additional reshipping charges.

Contact Us

For questions about shipping, please contact us:
📧 Email: Frank@mealtd.co.uk
📞 Phone: 07736791898